The cancellation period is established at 5 days prior to the date of play. Any cancellation less than 5 days prior to the tee-off date will not be accepted and must be paid in full.
All cancellations must be notified via e-mail to email@example.com or via fax to 952 772 140 and will not become effective until reconfirmed by us.
Cancellations due to injury, emergency, cancellation of trip or other unavoidable circumstances.
Río Real advises clients to take out travel insurance and disclaims any liability in the event of such situations and will charge the total amount of the contracted services in the event of a no-show.
No-shows will be subject to payment including the following scenarios:
a) Any person that makes a reservation and has not appeared at the tee-off time
b) Any person that makes a reservation and fails to cancel it within the established timeframe
c) Any person that does not modify a reservation or does so outside of the established timeframe
d) Any person that is not present on the 1st Tee at least 10 minutes before their tee-off time
In the event of unfavourable weather conditions resulting from rain, wind or fog, with uncertain weather forecasts, but with the course being in good playing condition, the Management may defer to the players' own decision to make use of their right to play, and an announcement will be put up on the notice board in the Clubhouse.
If the player decides NOT to take to the course, the player is entitled to a voucher for a round in identical conditions to those subscribed, valid for 1 year from the date of issue and which must be stamped and signed by the Management.
In the event that the player should voluntarily decide to play, should he subsequently withdraw, the following rules will prevail:
If he has played 1 hole or more, the player will be eligible to a voucher for 9 holes, if he has played 10 holes or more, the player will not be eligible for any voucher whatsoever.
Vouchers will be valid for a period of 1 year from their date of issue, and must be stamped and signed by the Management in order to be valid.
In the event of unfavourable weather conditions resulting from rain, wind or fog, with uncertain weather forecasts, and with the course NOT being in good playing condition, the Management may delay the start of the game until such a time as risks of damage to ground conditions is minimised.
Those players who miss out on their tee time as a result of these conditions will be allocated another tee time later the same day, or the following day, subject to availability. In the event that another tee time cannot be allocated, a voucher for a round under the same conditions will be offered, valid for 1 year from its date of issue.